- In these Conditions:
"Pi Micro Solutions" is registered at 8 Badingham Rd, Woodbridge, IP13 9HS who trades under the name www.pimicrosolutions.com ("the Web Site").
"Goods" means those products made available by Pi Micro Solutions that you wish to purchase, as indicated in the Order Form.
"Order Form" means orders placed using the ordering process as set out on the Web Site and “Order” shall be interpreted accordingly.
- Customer Obligations
By submitting your Order Form you warrant, represent and undertake:
to supply, true, accurate, current and complete information;
that you are the authorised holder of any credit/debit card you may use on the Site;
to be available for delivery and to take delivery of Goods ordered you by.
- Orders for Goods
Your submission of the Order Form represents an offer to purchase the Goods from Pi Micro Solutions.
There will be no binding contract between you and Pi Micro Solutions for the supply of Goods until Pi Micro Solutions accept your order via a confirmatory email that your order is valid, confirming the Goods to be supplied and the price payable and that your payment has been processed.
Without prejudice to your right to cancellation, if applicable, no change to any order shall be binding on Pi Micro Solutions unless such change is accepted by Pi Micro Solutions in writing.
- Limitations of Supply and Exclusions
Pi Micro Solutions shall make every effort to ensure that all orders are fulfilled, however we cannot guarantee the availability of Goods.
In the event of Goods being unavailable, Pi Micro Solutions may at its sole discretion, provide replacement Goods of an equivalent value, quality and/or specification or a full refund. It is normal although not guaranteed you will be contacted by email, phone to inform you if this is the case.
- Prices and Payment
The price payable by you for the Goods shall be the price stated in the Order, as confirmed in accordance Section 3.2 of these Terms and Conditions.
Pi Micro Solutions will accept the following forms of payment for online purchases:
- Bank Cheque
- PayPal Account
Payments will be processed when the your order is accepted by Pi Micro Solutions and we have verified your card details and received credit authorisation through PayPal. Prices stated are in Pounds Sterling only.
Pi Micro Solutions use its best efforts to ensure the accuracy of the prices and price related information stated. However, you may encounter a mis-priced item on the Site. Therefore, we verify prices in accordance with Section 3.2 of these Terms and Conditions and as part of our shipping process. If an item is mis-priced, we will give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, or do not receive a response from you within seven (7) days we will treat the order as cancelled.
The delivery charges are explained in the postage section of the website.
All prices stated are inclusive of Value Added Tax.
- Delivery and Carriage
We reserve the right to require the return of Goods that are not accepted by you for any reason.
Following acceptance of your Order in accordance with Clause 3 of these Terms and Conditions Pi Micro Solutions will, by separate shipping email notify to you of delivery details. Pi Micro Solutions shall use reasonable endeavours to deliver the Goods within five business days, always provided that Pi Micro Solutions cannot guarantee delivery within these timeframes and shall not be liable for failure to deliver within such estimated delivery time period.
Unless otherwise stated in writing delivery, of the Goods shall take place Monday through Friday excluding holidays at the delivery or alternative delivery address stated on the Order Form no later than twenty-eight (28) days following acceptance of your Order, unless contacted by Pi Micro Solutions via email, phone to arrange otherwise. A shipping confirmation is emailed to you as soon as your purchase has been shipped.
All queries in relation to delivery should be directed to Pi Micro Solutions via email at firstname.lastname@example.org
- Inspection and Defects
Upon delivery of the Goods you must carefully inspect them. If any of the Goods do not match the description or prescription or appear to be damaged or are lost, do not use the Goods and please Contact Us by email or telephone and inform us of the problem.
You further agree to immediately notify Pi Micro Solutions if there are any defects in the Goods which are apparent through use.
Pi Micro Solutions shall accept the return of defective Goods, and shall, at its sole discretion provide a refund or replacement.
Replacement products shall be charged (including delivery) until the returned Goods are received by Pi Micro Solutions If we agree to provide you with a refund, the credit will be paid to the card or PayPal account originally used by you to purchase the Goods.
- Your Right to Cancellation
Without prejudice to your statutory rights to cancel your Order, without reason, until the expiry of seven (7) working days from the day after the date of receipt of the Goods.
Pi Micro Solutions want to ensure your complete satisfaction. Pi Micro Solutions offer top service, ensuring high quality with value. We trust you will be entirely satisfied with your purchase. If for any reason you are not, please do not hesitate to return it for a full refund.
Refunds will include the total price paid for the goods and the cost of return but will not include the stated delivery costs unless:
(i) There is a defect in the Goods; or
(ii) if you exercise your statutory right to cancel your order
Where Clause 8.3 (i) or (ii) applies, the stated delivery costs will also be refunded to you.
Refunds may only be issued in the same form as payment. Except as set out in this Clause associated costs of delivery and return are non-refundable.
Every effort will be made to ensure a prompt refund and send an email notification once the return has been processed.
- Transfer of Risk and Title in Products
Subject to Clause 8, title and risk in the Goods shall pass to you when the Goods are delivered and acknowledged by you or a member of your household who is authorised by you to accept the Goods and receipt of full payment by us.
In the event of cancellation, risk remains with you until the Goods are received by Pi Micro Solutions.
Nothing in this Agreement shall exclude or limit either party's liability for fraud or death and/or personal injury resulting from that party's negligence.
Subject to Condition 10.1 Pi Micro Solutions shall not be liable to you for any loss of contracts, loss of income or revenue, loss of profits and Pi Micro Solutions further excludes liability to you for any consequential or indirect loss of any kind arising out of or in connection with this Agreement however caused and whether arising under contract, tort, negligence or otherwise. This exclusion shall apply even if Pi Micro Solutions has been advised of the possibility of such damage.
Subject to Conditions 10.1 and 10.2, the liability of Pi Micro Solutions in respect of loss which is recoverable under this Agreement shall be limited to the sums paid to Pi Micro Solutions for the purchase of the Goods.
Pi Micro Solutions shall not be liable to you where the loss or damage results from information provided by you, is inaccurate, false or misleading or otherwise which results from a breach by you of these Terms and Conditions.
CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
- Force Majeure
Pi Micro Solutions shall not be liable for failure to comply with these Terms and Conditions owing to any act or event beyond its control including but not limited to natural disasters, Acts of God, riots, civil commotion, strikes, shortage of supplies, lock-outs, industrial action, war, disease or fire. The Customer may, upon notice in writing to Pi Micro Solutions, terminate these Terms and Conditions in the event that any such act or event prevents Pi Micro Solutions from performing such its obligations hereunder for more than thirty (30) consecutive days.
Any notice or other communication to be given under these Terms and Conditions must be in writing in the case of Pi Micro Solutions to the address and recipient as expressly set out herein, and in the case of you, to the address or other contact address set out in the Order Form and may be delivered or sent by pre-paid registered post, or, alternatively by electronic mail to the party to be served. Any notice or document shall be deemed served if delivered, at the time of delivery, if posted, forty-eight (48) hours after posting and if sent by electronic mail, at the time of transmission, receipt acknowledged.
For the purposes of these Terms and Conditions, wording in electronic form shall be deemed to be "in writing" under applicable law. In addition the parties consent to the admissibility of electronic evidence in any court or other quasi-judicial proceedings.
- General Provisions
In the interpretation of these Terms and Conditions:
the headings are for convenience only and shall not affect the interpretation of this Agreement; and
"including" means including without limitation and includes shall be construed accordingly.
You may not assign, sub-contract, sub-license or otherwise transfer in whole or in part any of its rights or obligations under this Agreement without the prior written consent of Pi Micro Solutions.
Nothing in these Terms and Conditions shall confer on any third party the right to enforce any provision of any contract.
These Terms and Conditions and any relevant order constitute the entire agreement between the parties and supersede any prior written or oral agreement between them in relation to the subject matter of any contract and subject always to the statutory rights afforded to you as a consumer, each party acknowledges that (save in the case of a fraudulent misrepresentation by the other party) it shall not have any remedy in respect of any representation or term not set out in these Terms and Conditions or any relevant order form.
Failure by either party to assert its rights in relation to any breach of these Terms and Conditions or any relevant Order Form on any occasion shall not be deemed a waiver of such rights.
If any provision of these Terms and Conditions and any relevant Order Form is found to be unenforceable, the remaining provisions shall continue in force subject to such modification as may be necessary to achieve as nearly as possible the objectives of this Agreement.
These Terms and Conditions and any relevant Order Form are governed by English law and the parties hereby submit to the exclusive jurisdiction of the English courts in relation to any dispute arising out of them
Pi Micro Solutions Ltd 2013. All Rights Reserved.